Areas of Expertise
eMarketing - TSNL can assist your organization to create an effective marketing strategy that yields maximum return on investment. TSNL through its business development team can assist organizations to deploy IT solutions that integrate seamlessly into your corporate goals and objectives.
Process Flow Development – TSNL through its engineering and business development team will study your organization business processes and create a process flow that integrate your different software solutions including the back end system and user interfaces.
Cost Development - TSNL can assist your organization in costing different IT projects. As specialist in customized and proprietary solutions, TSNL has over the years collected data on IT Cost and payroll trends in the industry. TSNL adises its clients on whether to use hired staff for projects or consultants.
IT Acquisition - TSNL assist organizations to develop IT solutions acquisition plan. Creating an IT organizational plan can help organizations minimize the risks associated with solutions that may become obsolete as the industry is notoriously dynamic. It is critical that organizations have well thought out, plan which includes transformation, legacy system conversion, training, cross platform capabilities, scalability and robust systems.
Software Testing - TSNL is capable of assisting your organization in testing for key business and technical functionalities of your software solutions. The key areas of these testings include system architecture, compatibility with different operating system, network and solution security, scalability, virus protection, authentication of users, help desk user guides, development environment and integration capabilities.
Focus Group - TSNL can assist your enterprise in creating a focus group of your system users for unbiased assessment and ease of use of your software. Focus group are conducted in 2-3 sessions depending on your system modules.
Support and Training
Customer Service - TSNL can assist your organization in creating a customer service plan to assure your system users of real time assistance in solving problems relating to your software. Customer service can be in form of SMS messages, online FAQ's, automated assistance, live assistance and off site assistance.